GTAC Finance Refund and Cancellation Policy
Effective Date: [05-05-2025]
1. Introduction
At GTAC Finance, we are committed to delivering high-quality online courses. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations for course purchases made on our website. By purchasing a course, you agree to the terms of this policy.
Please read this policy carefully before making a purchase. For Stripe-compliant handling of payments and refunds, we have ensured that this policy aligns with Stripe’s requirements for online transactions.
2. Refund Policy
2.1. Refund Eligibility
We offer a 14-day refund policy under the following conditions:
- Full Refund: You are eligible for a full refund within 14 days of purchase, provided the course has not been accessed.
- Course Access: Once you access any course material (such as watching videos or downloading resources), refunds will no longer be available.
Refund requests made after 14 days will not be eligible for a refund unless explicitly stated in promotional terms.
2.2. How to Request a Refund
To request a refund, please contact our support team at [support@gtacfinance.com] within 14 days of purchase, providing the following information:
- Order number or email used to purchase the course
- Course name
- Reason for refund request
Once we process your refund, you will receive the amount via the original payment method used for the purchase. Refunds are typically processed within 5-7 business days, depending on your payment method.
2.3. Refund Process via Stripe
Refunds are processed through Stripe, our third-party payment processor. Once your refund is approved, Stripe will credit the amount back to your original payment method.
Stripe handles all payment transactions securely, and you can refer to Stripe’s Privacy Policy for details on how they process payments: https://stripe.com/privacy.
3. Subscription Cancellation
3.1. Subscriptions and Recurring Payments
If you have subscribed to a recurring billing plan for one of our subscription-based courses, you can cancel your subscription at any time before the next billing cycle to avoid future charges. You will continue to have access to the course until the end of the current billing period.
3.2. How to Cancel a Subscription
You can cancel your subscription either through your account settings or by contacting our support team at [support@gtacfinance.com]. Please cancel at least 24 hours before your next billing cycle to avoid being charged for the next period.
3.3. No Refunds for Previous Periods
Refunds are not available for past billing periods, but you will not be charged for the next billing cycle after cancellation. Cancellations apply to future payments only.
4. Non-Refundable Fees
Please note that certain fees, such as payment processing fees charged by Stripe, are non-refundable. These fees are part of the transaction and are deducted by Stripe as part of the payment processing.
5. Dispute Resolution and Chargebacks
5.1. Chargebacks
If you initiate a chargeback through Stripe, your access to the course may be temporarily suspended while the dispute is processed. We will work with Stripe to resolve the matter in a timely manner. Please be aware that chargebacks are not the same as a refund request. A chargeback is a formal dispute raised with your bank or payment provider.
5.2. Dispute Resolution Process
In the event of a chargeback, we encourage you to first reach out to our support team at [support@gtacfinance.com] before initiating a dispute. We will work with you to resolve the issue promptly.
For more information on Stripe’s dispute resolution process, you can visit Stripe’s Dispute Guide: https://stripe.com/docs/disputes.
6. Modifications to the Refund and Cancellation Policy
We reserve the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We recommend that you review this policy periodically to stay informed about any updates.
7. Contact Us
If you have any questions about this Refund and Cancellation Policy or need assistance with a refund or cancellation, please contact us at:
Email: support@gtacfinancial.com
Phone: 888-880-4822
Address: 30 Wall Street, 8th floor, New York, NY, 10005